Out of warranty service – Xantrex Technology 400R User Manual
Page 71
B-7
Out of Warranty Service
If the warranty period for your XPower Powerpack 400 Plus and
XPower Powerpack 400R has expired, if the unit was damaged by
misuse or incorrect installation, if other conditions of the warranty
have not been met, or if no dated proof of purchase is available,
your inverter may be serviced or replaced for a flat fee.
To return your XPower Powerpack 400 Plus and XPower
Powerpack 400R for out of warranty service, contact Xantrex
Customer Service for a Return Material Authorization (RMA)
number and follow the other steps outlined in “Return Procedure”
on page B–6.
Payment options such as credit card or money order will be
explained by the Customer Service Representative. In cases where
the minimum flat fee does not apply, as with incomplete units or
units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your
unit has been received.