Wegener Communications IPUMP 562 - Manual (Page 55)

www.wegener.com 800092-01 Rev. A 45
Unity 552 User’s Manual
C
HAPTER
5 C
USTOMER
S
ERVICE
5.1 Warranty
The following warranty applies to all Wegener Communications products including the
iPump 562 :
All Wegener Communications products are warranted against defective materials and
workmanship for a period of one year after shipment to customer. Wegener
Communications ' obligation under this warranty is limited to repairing or, at
Wegener Communications ' option, replacing parts, subassemblies, or entire
assemblies. Wegener Communications shall not be liable for any special, indirect,
or consequential damages. This warranty does not cover parts or equipment which
have been subject to misuse, negligence, or accident by the customer during use.
All shipping costs for warranty repairs will be prepaid by the customer. There are no
other warranties, express or implied, except as stated herein.
5.2 Technical Support
If the unit should fail to perform as described, if you need help resolving problems with your
iPump 562 , or for questions about obtaining service for your iPump 562 , please contact
Wegener Communications Customer Service at ( 770) 814-4057 , Fax (678) 624-0294 , or e-
mail [email protected] .
To return a product for service:
1. Obtain a Return Material Authorization (RMA) number by completing and faxing a
copy of the RMA Request Form to (678) 624-0294 . Or you may e-mail the same
information to: [email protected] .
2. To help us identify and control returned units, plainly write the RMA number on the
outside of the product-shipping container. This will help us return your unit to you as
quickly as possible.
3. Return the product, freight prepaid, to the address below:
Note: All returned material must be shipped freight prepaid. C.O.D. shipments will not be
accepted.
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005