Verizon DMS 100 User Manual

Page 8

To return to the original caller:

Allow the third party to hang up.

Press the switchhook twice (if the switchhook is only pressed
once, a three-way call will be established).

NOTES:

1.) Consultation Hold overrides Dial Call Waiting and Call Waiting.

When you put a call on hold to use the line to place a second
call, a third incoming call will receive a busy signal.

2.) Call Forwarding cannot be activated while a call is on

Consultation Hold.

Direct Inward/Outward Dialing

(DID/DOD)

Direct Inward Dialing allows you to receive incoming calls directly at
your station. This can help enhance customer service by allowing
incoming callers to quickly reach you without the delay of a call
transfer. Direct Outward Dialing improves efficiency by enabling you
to place calls to locations outside the system without first dialing an
access code or going through a central attendant.

NOTE: Verizon has automatically activated this feature. You cannot
activate or deactivate the feature as you choose.

Distinctive Ringing

(Inside/Outside Ringing)

CustoPAK Distinctive Ringing provides you with the ability to
distinguish between internal and external incoming calls, allowing you
to greet customers and callers from outside of your system more
professionally. Internal calls—calls placed by someone within the
CustoPAK system using the Intercom feature—will ring with a single
ring. External calls—calls made from outside of the CustoPAK
system—are identified by a double ring. This feature is not
available in the GTD-5 switch.

NOTES:

1.) If you receive a busy signal, no answer or if an error is made

in dialing, press the switchhook twice to reconnect to the
original call.

2.) You cannot transfer a call while on a Three-Way or

Call Waiting call.

3.) A call placed from a CustoPAK line to a number outside

the system cannot be transferred to another number outside
the system.

4.) Call Transfer may generate local, regional toll or long

distance charges.

Consultation Hold

Consultation Hold provides a temporary or “soft” hold without having
to dial an activation code. This allows you to place another call for
private consultation or to initiate a three-way call. Use Consultation
Hold to quickly verify customer inquiries and reduce costly and time-
consuming callbacks.

To place a call on hold:

Tell the person to whom you are speaking that you are going to put
them on hold.

Press the switchhook (or the Tap/Flash/Recall/Link button,
depending on your telephone set).

Listen for dial tone.

Dial the third party (if you encounter a busy signal, no answer
or if an error is made in dialing, press the switchhook twice to
reconnect to the original call).

When the third party answers, you may consult privately before
reconnecting to the original call.

This manual is related to the following products:

DMS 10