Verizon DMS 100 - Manual (Page 13)

23
Call Forwarding – Don’t Answer
This feature automatically routes incoming calls to a telephone
number (either inside or outside of your CustoPAK system, or to Voice
Messaging) when your line is unanswered after a pre-determined
number of rings (4-ring maximum). Use Call Forwarding – Don’t
Answer to improve customer service by forwarding calls to alternate
answering points, ensuring that no opportunities are lost due to an
unanswered call. This feature can be separate on the line or can be
combined with Call Forwarding – Busy Line. The forward-to number
must be programmed by Verizon.
NOTES:
1.) Calls forwarded outside the system are subject to local, regional
toll or long distance charges, as applicable.
2.) Call Forwarding overrides Call Forwarding – Don’t Answer.
3.) Call Waiting and Dial Call Waiting override Call Forwarding –
Don’t Answer.
4.) For Multi-Line Hunt groups, Call Forwarding – Don’t Answer can
only be assigned on a group basis and will apply to every line in
the group.
5.) If the forward-to number is busy, the call will not forward. The
line will continue to ring, or you may get a busy signal, depend-
ing upon the location of the forward-to number.
6.) If you have Voice Messaging, it is not necessary to subscribe to
this feature.
7.) Verizon must automatically activate this feature. You cannot acti-
vate or deactivate the feature as you choose.
22
Call Forwarding – Busy Line
This feature automatically routes incoming calls to a pre-determined
number (either inside or outside of your CustoPAK system) when your
line is busy. Use Call Forwarding – Busy Line to improve customer
service by forwarding calls to alternate answering points, ensuring
that all incoming calls are covered. This feature can be separate on
the line or can be combined with Call Forwarding – Don’t Answer.
The forward-to number must be programmed by Verizon.
NOTES:
1.) Calls forwarded outside the system are subject to local, regional
toll or long distance charges, as applicable.
2.) Call Forwarding – Busy Line overrides Dial Call Waiting (see
page 29). Therefore, if you place a call to a number with
Call Forwarding – Busy Line, the call is forwarded and the Dial
Call Waiting treatment is not given during a busy condition.
3.) Call Forwarding overrides Call Forwarding – Busy Line.
4.) For Multi-Line Hunt groups, Call Forwarding – Busy Line can
only be assigned on a group basis and will apply to every line
in the group.
5.) Call Forwarding – Busy Line can only be assigned to the last
member of a Series Hunt group.
6.) If you have Voice Messaging, it is not necessary to subscribe
to this feature.
7.) Verizon must automatically activate this feature. You cannot
activate or deactivate the feature as you choose.