beautypg.com

Troubleshooting – Roberts Radio iStream User Manual

Page 92

background image

91

You can view the radio’s MAC address using the menu items ‘Main

Menu' -> 'System settings' -> 'Network' -> 'View settings' -> 'MAC

address'.

The MAC address will typically be of the form

00:22:61:xx:xx:xx

5. If you have an encrypted network, check that you have entered the

correct encryption key into the radio. Remember that text-format WPA

keys are case sensitive. If your radio displays 'Network error' when

attempting to connect to an encrypted network, then please ensure

that you enter the correct key for the network. If the problem persists,

then you may need to re-check your network configuration.

6. If you need to set up your radio's IP address manually, you will need

to know low-level details of your network's configuration. Use the

menu items ‘Main Menu' -> 'System settings' -> 'Network' -> 'Manual

settings' -> 'Wireless' -> 'DHCP disable'.

The radio will then prompt you in turn for the

Ethernet IP address

Ethernet Subnet mask

Ethernet Gateway address

Ethernet Primary DNS

Ethernet Secondary DNS

If you are setting up a wireless connection manually you will also need

to enter the SSID, the encryption type, and the encryption key.

See page 16 for full details on how to set up your radio's network

configuration manually.

Troubleshooting

If you experience any trouble with your radio, then you may find it useful

to visit the help section on our web site at

http://www.robertsradio.co.uk/pages/istream_faq.htm

If you have difficulty connecting the radio to your computer network, some

of these steps may help to resolve the problem:

1. Confirm that a WiFi connected PC can access the Internet (i.e. can

browse the web) using the same network.

2. Check that a DHCP server is available (normally a router function).

Your radio will by default use DHCP unless you choose to disable it.

This may be configured using the menu items ‘Main Menu' -> 'System

settings' -> 'Network' -> 'Manual settings'. You then need to choose

'DHCP enable' or 'DHCP disable'. If you enable DHCP then the radio

will negotiate with your router (or DHCP server) and will be provided

with an IP address as well as the other settings needed. If you wish

to set the network configuration manually, refer to paragraph 6.

3. Check that your network’s firewall is not blocking any outgoing ports.

As a minimum, the radio needs access to UDP and TCP ports 80

and 123. Port 53 may be required for DNS. Some Internet radio

services may require additional ports to be open. Windows Media

Player 11 or 12 will allocate a port number for UPnP media sharing

and will configure Microsoft's Windows built-in firewall appropriately.

Other firewall software may require configuration for UPnP or to allow

particular IP addresses to have trusted access.

4. Check that your access point does not restrict connections to particular

MAC addresses (sometimes called MAC address filtering).