Radio Shack 43-3701 - Manual (Page 39)

Troubleshooting
39
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these
simple steps first.
Symptom Suggestion
The CHARGE/IN USE
LED won’t light when
the handset is placed
on the base unit.
• Make sure the AC adapter is plugged into the base unit
and wall outlet.
• Make sure the handset is properly seated on the base
unit.
• Make sure the charging contacts on the handset and
base unit are clean.
The audio sounds
weak and/or scratchy.
• Press CHANNEL during a call to help eliminate
background noise.
• Make sure that the base unit antenna is in a vertical
position.
• Move the handset and/or base unit to a different
location away from metal objects or appliances and try
again.
• Make sure that you are not too far from the base.
Can’t make or receive
calls.
• Check both ends of the base unit telephone line cord.
• Make sure the AC adapter is plugged into the base unit
and wall outlet.
• Disconnect the AC adapter for a few minutes, then
reconnect it.
• Change the digital security code (See page 11).
• Make sure line 1 or line 2 is pressed.
The handset doesn’t
ring or receive a page.
• The battery pack may be weak. Charge the handset on
the base unit for more than 15 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal
objects.
• Change the digital security code (See page 11).
Severe noise
interference.
• Keep the handset away from microwave ovens,
computers, remote control toys, wireless microphones,
alarm systems, intercoms, room monitors, fluorescent
lights, and electrical appliances.
• Move to another location or turn off the source of
interference.
The Caller ID/CIDCW
does not display.
• The handset was picked up before the second ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your Caller
ID service is
• Make sure that the CIDCW option is set to “O O O On n n n ”.
43-3701.fm Page 39 Thursday, April 24, 2003 11:56 AM