NETGEAR SC101 - Manual

NETGEAR SC101 - Revised Troubleshooting Guide
Update the SC101 firmware and SCM utility to the latest version, found here .
Warning! Use the power adapter that came with the SC101. Other adapters, such as laptop
power adapters, may destroy the hard disks!
Viewing and Accessing Drives ............................................................................................ 3
Troubleshooting Tips ....................................................................................................... 3
Windows Disk Management Unallocated Partitions ....................................................... 3
Cannot See Partition (Old Firmware Problem) .................................................................... 7
If a partition has never been seen on a particular computer ............................................ 8
If a partition disappears — one that a particular computer could see before .................. 8
Cannot Create a Mirror ........................................................................................................ 9
Prerequisites ..................................................................................................................... 9
Check LED Lights (URL Link) ................................................................................. 10
Check Cables ............................................................................................................. 10
Check the Drive Partition ........................................................................................... 10
Hardware ............................................................................................................................ 11
LED Indicators ............................................................................................................... 11
D-Link or FritzBox Routers ........................................................................................... 11
LAN Connection ............................................................................................................ 12
Defragmenting ............................................................................................................... 12
Hard Disk Problems and Drive Errors ........................................................................... 13
SCM Software .................................................................................................................... 14
Right side of GUI screen is cut off ................................................................................ 14
SCM Installation ............................................................................................................ 14
Error Messages ................................................................................................................... 15
List of Error Messages ............................................................................................... 15
“No Central Storage Device was Found” in SmartWizard ............................................ 16
SmartSync Pro Activation Error .................................................................................... 18
Error "Drive attachment failed" when Attach Partition Fails ........................................ 19
About the SC101 ................................................................................................................ 20
System Requirements ..................................................................................................... 20
What operating systems cannot be used? ................................................................... 20
Heat and the SC101 ....................................................................................................... 20
Does vertical disk mounting affect disk life? ............................................................ 20
SC101 and Heat Generation ....................................................................................... 20
How does heat affect the Storage Central performance? ........................................... 21
SC101 Performance ....................................................................................................... 21
1