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Troubleshooting – Nokia 5800EN User Manual

Page 102

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When calls are barred, calls may be possible to certain official

emergency numbers.

Voice call barring

Select the desired barring option and

Activate

,

Deactivate

,

or

Check status

. Call barring affects all calls, including data

calls.

22. Troubleshooting

To view frequently asked questions about your device, see

the product support pages at www.nokia.com/support.

Q: What is my password for the lock, PIN, or PUK

codes?

A: The default lock code is 12345. If you forget the lock code,

contact your device dealer. If you forget a PIN or PUK code, or

if you have not received such a code, contact your network

service provider. For information about passwords, contact

your access point provider, for example, a commercial

internet service provider (ISP) or network service provider.

Q: How do I close an application that is not

responding?

A: Press and hold the menu key, select

Options

>

Show

open apps.

, and navigate to the application with the menu

key. Press and hold the menu key, and select

Exit

.

Q: Why do images look smudgy?

A: Ensure that the camera lens protection windows are clean.

Q: Why do missing, discoloured, or bright dots

appear on the screen every time I switch on my

device?

A: This is a characteristic of this type of display. Some displays

may contain pixels or dots that remain on or off. This is

normal, not a fault.

Q: Why can't my Nokia device establish a GPS

connection?

A: Establishing a GPS connection may take from a couple of

seconds to several minutes. Establishing a GPS connection in

a vehicle may take longer. If you are indoors, go outdoors to

receive a better signal. If you are outdoors, move to a more

open space. Ensure that your hand does not cover the GPS

antenna of your device. If the weather conditions are bad,

the signal strength may be affected. Some vehicles have

tinted (athermic) windows, which may block the satellite

signals.

Q: Why can’t I find my friend’s device while using

Bluetooth connectivity?

A: Check that both devices are compatible, have activated

Bluetooth connectivity, and are not in hidden mode. Check

Troubleshooting

© 2008 Nokia. All rights reserved.

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