Polycom Viewstation MP - Manual (Page 127)

Troubleshooting
127 ViewStation User’s Guide
Symptom Cause Solution
Presentations
Web browser does not
allow showing PowerPoint
presentations from the PC
to the ViewStation.
Wrong version of web
browser.
Presenting PowerPoint slides works with
Microsoft Internet Explorer version 3.02 or
higher on Windows 95 and Windows NT
Workstation. Presenting PowerPoint slides
also works with Internet Explorer 4.0 on
Windows 95. You may need to load service
packs to your browser. This function does
not work with Netscape at this time.
PowerPoint presentation
does not export.
Wrong version of Microsoft
Office.
Use Microsoft Office 97. Please install
Microsoft Office 97.
Insufficient disk space.
Slides are converted to JPEG and are stored
in the Windows/Temp directory on your PC.
Create more room on your PC.
Cannot connect to the PC
from the ViewStation for
presentation. The PC
name is there but the PC
presentation can not be
accessed when the slide
button is pressed.
Incorrect password.
Enter correct password that was entered on
the PC.
Firewall between the
ViewStation and the PC.
Consult your IT manager.
Too many presenters. The
ViewStation allows a
maximum of 8 presenters or
PCs to be logged on at one
time.
Have extra presenters disconnect.
Snapshots and
presentations can not be
viewed, though the PC
has access to the main
web page of the
ViewStation.
Too many viewers logged in.
The ViewStation supports up
to 15 viewers via the web
browser in a point-to-point
call, up to10 viewers in a 3-
way call, and up to 8 viewers
in a 4-way call.
Have extra viewers disconnect.
Change the slide-viewing password on the
Security screen to allow only authorized
viewers.
Cannot view presentation
or snapshots from the
web.
Security level set to “High” on
web browser.
Lower the security level on browser to
“Medium” or “None.”
Wrong version of web
browser.
For viewing snapshots or slides from the
Web, the ViewStation supports Internet
Explorer 3.02 or higher. The ViewStation
supports Netscape 4.0 or higher.
Incorrect viewing password.
To check the slide and snapshot viewing
password and other information about your
presentation, press the INFO button on the
remote control during a presentation. The
viewing password may be changed on the
Security setup screen.
System Control
System does not respond
to the hand-held remote
control.
No batteries in the remote.
The green light at the front of the ViewStation
should blink with each button pressed on the
remote.
Batteries installed incorrectly. Insert batteries with correct +/- position.
Low battery icon on the
screen.
Low battery in the remote
control.
Replace the batteries in the remote with 3
AAA batteries.