Philips Power Connected MessageSmartcard Internet Terminal MAT972KB QUG - Manual (Page 41)

Web Home Page
41
Warranty
WHO IS COVERED?
You must have proof of purchase to receive warranty service.
A sales receipt or other document showing that you purchased
the product is considered proof of purchase.
WHAT IS COVERED?
Warranty coverage begins the day you purchase your product.
For 90 days from the date of purchase, the Internet Unit will
be replaced with a new, repaired, renewed or comparable
product (whichever is deemed necessary) if it becomes defec-
tive or inoperative. This exchange is done without charge to
you.
From 90 days to one year from the date of purchase, your
Internet Unit will be replaced with a new, repaired, renewed,
or comparable product (whichever is deemed necessary) if it
becomes defective or inoperative. You will be responsible for
all labor costs. Contact Philips Service Solutions Group at 1-
888-813-7069 to obtain your cost (labor costs) for exchange. If
you live in Canada and need to talk with a French-speaking rep-
resentative, call 1-800-661-6162.
All products, including replacement products, are covered only
for the original warranty period. When the warranty on the
original product expires, the warranty on the replacement
product also expires.
After one year from the date of purchase, you pay for the
replacement of all parts, and for all labor charges.
WHAT IS EXCLUDED?
Your warranty does not cover:
• labor charges for installation or setup of the product.
• installation, performance of, or repair of audio/video
cabling, telephone line, or accessory attachments used in
accessory ports outside of the product.
• product replacement because of misuse, accident, lightning
damage, unauthorized repair, or other cause not within the
control of Philips Consumer Electronics.
• incidental or consequential damages resulting from the
product. (Some states do not allow the exclusion of inci-
dental or consequential damages, so the above exclusion
may not apply to you.)
• reception transmission problems caused by signal condi-
tions, telephone line, or cable or antenna systems outside
the unit.
• a product that requires modification or adaptation to
enable it to operate in any country other than the country
for which it was designed, manufactured, approved and/or
authorized, or repair of products damaged by these modifi-
cations.
• a product used for commercial or institutional purposes.
Philips makes no warranty that the access connection will
be a local (not long distance) call, or that international dial-
ing connection(s) may be required for usage of the product
outside the United States.
WebTV service is separate and distinct from this product
(hardware) warranty.
MAKE SURE YOU KEEP...
Please keep your sales receipt or other document showing
proof of purchase. Attach it to this owner’s manual and keep
both nearby. Also keep the original box and packing material
in case you need to return your product.
BEFORE REQUESTING SERVICE...
Please check your owner’s manual before requesting service.
Adjustments of the controls discussed there may save you a
service call.
TO GET WARRANTY SERVICE...
Warranty service will be provided by Philips Consumer
Electronics. If you believe you need service for your Internet
Unit, contact Philips Service Solutions Group at 1-888-813-
7069. If you live in Canada and need to talk with a French-
speaking representative, call 1-800-661-6162. A representative
will go through a diagnostic checklist with you. If it is deter-
mined that the product needs to be exchanged, you will
receive a return authorization number.
The representative will give you complete shipping details.
PHILIPS MAGNAVOX SERVICE CONTRACT
Enjoy peace of mind, even after your product’s warranty
expires. A Philips Magnavox Service Contract protects you
from unexpected (and unwelcome) expenses by fully covering
the cost of both parts and labor, should a repair be necessary.
And, we’re there when you need us. You’ll receive fast, conve-
nient service with a single phone call, seven days a week.
Receiving this protection is simple. Complete and mail your
warranty registration card. Or, if you’d like more information,
call 1-888-813-7069 today. If you live in Canada and need to
talk with a French-speaking representative, call 1-800-661-6162.
TO GET OUT-OF-WARRANTY SERVICE...
Out-of-warranty service can be obtained at a nominal cost for
replacement and handling. To obtain out-of-warranty service:
1. Contact Philips Service Solutions Group at 1-888-813-7069
to obtain the cost of out-of-warranty exchange for your prod-
uct. If you live in Canada and need to talk with a French-
speaking representative, call 1-800-661-6162.
2. Pack the Internet Unit in a carton suitable for safe ship-
ment.
3. Ship the unit, freight prepaid, to:
Philips Service Solutions Group
112 Polk Street
Greeneville, Tennessee 37745
Make sure you write your complete return address on the out-
side of the carton. Also, include a letter inside the carton
describing the problem. Be sure the letter includes your name,
address, telephone number, and product serial number. Enclose
your money order in the amount quoted to you by the Philips
Service Solutions Group representative.
4. When your product is received, it will be replaced by a
new, repaired, renewed, or comparable product which meets
Philips’ high quality standards and returned to you by prepaid
transportation. You will be responsible for all transportation
and shipping costs.
REMEMBER...
Record below the model and serial numbers found on the
product. Also, fill out and mail your warranty registration card
promptly. It will be easier for us to notify you if necessary.
(The return of the warranty registration card is not a condition
for warranty coverage.)
MODEL # _____________________________________
SERIAL # _______________________________________
EL6176E002 / MAC5972 / 05-98
This warranty gives you specific legal rights. You may have other
rights which vary from state to state. All implied warranties, including
implied warranties of merchantability and fitness for a particular
purpose, are limited in duration to the duration of this express war-
ranty. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
Philips Service Solutions Group
P.O. Box 555
Jefferson City, TN 37760
(423) 475-8869
Internet Terminal
90 Days Free Labor
One Year Parts Exchange