Palm handheld m100 - Manual (Page 23)

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Troubleshooting
Check your Macintosh settings:
1. Double-click the HotSync Manager in the Palm folder.
2. Click the Serial Port Settings tab.
3. Make sure Local is selected and that the port selection matches the
port where your HotSync cradle/cable is attached.
NOTE If you get a warning that the port is in use, then either move your
HotSync cradle/cable to a different port or disable the conflicting device
to perform HotSync operations.
Troubleshooting data synchronization problems
If your data does not appear on your handheld and in the Palm
Desktop software after a HotSync operation, try the steps in this
section.
NOTE If you are attempting to synchronize with applications other than
the Palm Desktop software (for example, Microsoft Outlook or Lotus
Notes) using a third-party conduit, please consult the documentation that
was provided with that conduit.
Check your desktop configuration:
1. Make sure you selected the user name that matches your handheld.
2. Make sure the date on your computer matches the date on your
handheld.
Check the HotSync log:
1. Open the HotSync log.
Windows. Click the HotSync icon on the taskbar and select View
Log from the menu.
Macintosh. Double-click the HotSync Manager in the Palm folder
and choose View Log from the HotSync menu.
2. Ensure that all applications are marked OK. If not, continue to the
next section to check your conduit settings.