Lifescan SureStep Blood Glucose Monitor - Manual (Page 65)

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TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call LifeScan Customer Services at 1 ( 800) 227 -8862.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆ If you use bleach to disinfect the meter, before retest-
ing, wipe the meter and contact points with a cloth
moistened with water to remove residual bleach and
thoroughly dry the meter. Failure to remove the excess
bleach may result in an error message (
, ) or an
inaccurately high result.
◆ Recheck the code number entered in the meter and
make sure it matches the code number on the test
strip package.
N o t e : If you continue to get any error message, com-
pare the color of the test strip confirmation dot to the
Color Chart on the test strip bottle. If the glucose level
is
very low (50 mg/dL) or very high (350 mg/dL) , follow
the advice of your Healthcare Professional.
2. If these actions do not resolve the error, call LifeScan
Customer Services at 1 800 227–8862.
The meter detected
a problem with the
electronics.
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