Lifescan SureStep Blood Glucose Monitor - Manual (Page 60)

NOTE: If the actions listed below do not resolve the error, call LifeScan Customer Services at 1 ( 800) 227 -8862.
ERROR POTENTIAL PROBLEM WHAT TO DO
1. Repeat the test with a new test strip and:
◆ Check the test strip expiration date. Do not use
test strips beyond the expiration or discard
date.
The meter detected
a problem with the
test strip.
Professional Use:
◆ Test the sample with an alternate method.
While awaiting results:
Compare the color of the test strip confirmation dot
to the Color Chart on the test strip bottle label. If the
glucose level is very low (50 mg/dL) or very high
(350 mg/dL), take appropriate precautions immediately.
Before retesting verify that the sample hematocrit is
within range.
◆ If these actions do not resolve the error, call LifeScan
Customer Services at 1 800 227–8862.
The meter detected
a problem with the
color of the test
strip.
Er 1
continued
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TROUBLESHOOTING
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