Lifescan SureStep Blood Glucose Monitor - Manual (Page 61)

51
TROUBLESHOOTING
NOTE: If the actions listed below do not resolve the error, call LifeScan Customer Services at 1 ( 800) 227 -8862.
ERROR POTENTIAL PROBLEM WHAT TO DO
◆ Apply the sample to the pink test square only.
◆ Make sure the confirmation dot turns completely blue.
◆ Wait approximately 1 minute, but not more than 2 min-
utes, after applying sample before inserting the test
strip into the meter.
◆ Do not alter the test strips.
Note: If you continue to get any error message, compare
the color of the test strip confirmation dot to the Color
Chart on the test strip bottle. If the glucose level is very
low (50 mg/dL) or very high (350 mg/dL), follow the
advice of your Healthcare Professional.
◆ Clean the meter and repeat the test with a new
test strip. See
Caring for Your Meter for more
information.
The meter detected
a problem with the
test strip.
Er 2
continued
DCO_05074503A_OT_SS_OB_US 6/19/03 11:59 AM Page 51