Lifescan SureStep Blood Glucose Monitor User Manual
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TROUBLESHOOTING
NOTE:
If the actions listed below do not resolve the error, call LifeScan Customer Services at 1 (
800) 227
-8862.
ERROR
POTENTIAL PROBLEM
WHAT TO DO
1.
Repeat the test with a new test strip and:
◆
Apply blood to the pink test square only.
◆
Make sure the confirmation dot turns completely
blue.
◆
Insert the test strip within 2 minutes of applying
blood.
Note:
If you continue to get any error message, com-
pare the color of the test strip confirmation dot to the
Color Chart on the test strip bottle. If the glucose level
is very low (50 mg/dL) or very high (350 mg/dL), follow
the advice of your Healthcare Professional.
◆
Clean the meter and repeat the test with a new
test strip. See
Caring for Your Meter for further
information.
2.
If these actions do not resolve the error, call LifeScan
Customer Services at 1 800 227–8862.
The meter detected
a problem with the
color of the test
strip.
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