Samsung iDCS 100 - Manual (Page 155)

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UCD GROUP 505 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
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AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME (TODAY).............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
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MEMBER AGENT NAME CALLS AVERAGE RING
ANSWERED CALL TIME TIME
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01 210 JOHN 0002 01:55 00:05
02 211 SAM 0001 02:18 00:06
03 208 MIKE 0003 01:22 00:04
04 207 PETER 0001 03:16 00:05
14
SAMPLE UCD REPORT
N O T E S
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