Troubleshooting – Motorola V60C User Manual

Page 140

Troubleshooting

138

I pressed the
power key, but
nothing
happened.

Be sure to press and hold

until the

display appears and you hear an
audible alert (this could take a couple of
seconds). If nothing happens, check
that a charged battery is installed. (See
“Installing the Battery” on page 22.)

The display says:

Enter Unlock
Code

. How do I

unlock my
phone?

Enter the factory-preset unlock code
(1234), or the last four digits of your
phone number. (See “Locking and
Unlocking Your Phone” on page 132.) If
this fails, call your service provider (the
company that sends you your monthly
wireless service bill).

My phone asks
for an unlock
code when I try
to open a
feature.

The application you want is locked. If
you own the phone but do not know
the unlock code, see “If You Forget a
Code or Password” on page 131.

My phone does
not ring.

If you see

in the display,

then the ringer is turned off. See
“Ring/Vibrate” on page 116.

I tried to place a
call and heard an
alternating high/
low tone.

Your call did not reach the wireless
system. You may have dialed the
number too soon after turning the
phone on. Wait until the display says

Ready

before making a call.

Problem

Solution