Sharp FODC525 User Manual

Page 227

Problems and Solutions

225

. T

roub

shooting

Network scanner problems

Problem

Solution

The recipient can not open
the image data.

• Does the recipient have a software program

(viewer) that is compatible with the format of the file
sent?
Try sending the image using a different file format
(TIFF or PDF) and/or compression method
(uncompressed, G3 or G4).

Data sent does not reach
the recipient.

• Is the image being sent to the correct address?

When using a Rapid Key or Speed Dial number, is
the correct address (e-mail address or FTP
address) stored in the Rapid Key or Speed Dial
number? Check the stored address and correct if
necessary.

• If Scan to E-mail is not successful, check to see if

an unsuccessful delivery message was sent to your
specified sender’s e-mail address. This may
provide details on the problem.

• To use Scan to Desktop, the Network Scanner Tool

must be installed.

Scan to E-mail is not
successful.

• The image might have exceeded the file size limit

set by your administrator for e-mail. Reduce the file
size (decrease the number of scanned pages, use
a lower resolution setting, or use a higher
compression level such as G4). Contact your
administrator to see if there is a file size limit for e-
mail.

A long time is required to
send an image.

• A large file size can greatly increase the amount of

time required for transmission. Reduce the file size
(decrease the number of scanned pages, use a
lower resolution setting, or use a higher
compression level such as G4).

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