Requesting technical support – Juniper Networks T1600 User Manual
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Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need postsales technical support, you
can access our tools and resources online or open a case with JTAC.
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JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
.
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Product warranties—For product warranty information, visit
.
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JTAC Hours of Operation —The JTAC centers have resources available 24 hours
a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
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Find solutions and answer questions using our Knowledge Base:
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Download the latest versions of software and review release notes:
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Search technical bulletins for relevant hardware and software notifications:
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Join and participate in the Juniper Networks Community Forum:
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Open a case online in the CSC Case Manager:
To verify service entitlement by product serial number, use our Serial Number
Entitlement (SNE) Tool located at
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
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Use the Case Manager tool in the CSC at
.
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Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, visit
us at
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Requesting Technical Support
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Requesting Technical Support