Motorola C350 - Manual (Page 27)

26
Troubl
eshooti
n
g
My phone
rings even
though I
selected the
Silent (or
Vibrate ) alert
profile.
The ring tone may be set to play a
tone even though your phone is
set to a silent alert profile. See
page 13.
I tried to place
a call and
heard an
alternating
high/low tone. Your call did not reach the
wireless system. You may have
dialed the number too soon after
turning the phone on. Wait until
the display shows the name of
your service provider before
making a call.
I cannot make/
answer calls. Make sure that you have a phone
signal. Avoid electrical or radio
interference, and obstructions
such as bridges, parking garages,
or tall buildings.
Your phone also may have the
Call Barring feature turned on. If
you know the unlock code, you
can change this setting in the
security menu
(
M > Settings > Security ). Also,
check to be sure your SIM card is
installed and working.
My phone has
poor reception
and drops
calls. Make sure you have a phone
signal. Stay clear of any
obstructions such as bridges,
parking garages, or tall buildings.
I cannot hear
others on my
phone. While on a call, press the volume
key on the left side of your phone.
Your phone display should show
the volume increasing.
Also, make sure that your phone’s
earpiece is not blocked by its
carrying case.
I cannot open
my inbox. Before you can use text or
information services messages,
you must set up the appropriate
inbox. See page 4.
How do I see
the calls I sent
or received? To see the most recent calls you
dialed or received, open the
“Recent Calls” lists:
M > Recent Calls
> Received Calls or
Dialed Calls
Problem Solution
My phone will
not dial
voicemail
commands,
passwords, or
other codes. Your phone sends commands and
passwords as DTMF tones. You
can set your phone’s DTMF tones
to be
Long , Short , or Off . If you
have trouble sending numbers,
check your DTMF setting.
From the idle display, press:
M > Settings > Other Settings
> Initial Setup > DTMF
Press
S
to scroll to Long or
Short .
Press SELECT ( + ) to select it.
My phone’s
display is too
light. You can change the level of
contrast in your phone display.
See your user’s guide.
You can also change the backlight
settings.
What can I do
to extend
battery life? Your battery’s performance is
affected by charge time, feature
use, temperature changes, and
other factors. For tips on battery
use, see your user’s guide.
I plugged the
data cable into
my phone but
my phone did
not beep. How
do I know if
the data cable
is ready to go? The beep indicates that you are
set up correctly. If you did not
hear a beep, make sure that both
ends of the data cable are
connected—the smaller end to
your phone and the larger end to
your computer.
Finally, your computer may have
deactivated the port to save
power. Try opening an application
that uses the port, like a fax or
dial-up application, and your
computer will automatically
activate the port.
My phone
beeped when I
attached the
data cable, but
my fax and
data
applications
don’t work. Some wireless networks may not
support data or fax transmission.
If you are roaming on an
unfamiliar network, this may be
the case.
Also, remember that data and fax
transmission usually requires a
subscription. Call your service
provider for more information.
Problem Solution