Mercedes-Benz 2004 E 320 - Manual (Page 254)

254
Controls in detail
Useful features
Roadside Assistance button •
Located below the center armrest cover is
the Roadside Assistance button
•.
̈ Press and hold the button (for longer
than 2 seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
ROADSIDE AS-
SISTANCE – CONNECTING CALL will ap-
pear in the multifunction display.
When the connection is established, the
message
ROADSIDE ASSISTANCE –
CALL CONNECTED appears in the multifunc-
tion display. The Tele Aid system will trans-
mit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the
audio system mutes and the message
TELE AID – ROADSIDE ASSISTANCE
CALL ACTIVE
appears in the multifunction
display.
̈ Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.
These programs are only available in the
USA:
ț Sign and Drive services: Services such
as a jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
ț Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
i
The indicator lamp on the Roadside As-
sistance button
• remains illumi-
nated in red for approximately
10 seconds during the system
self-check after turning the ignition on
(together with the SOS button and the
Information button
¡).
See system self-check ( ୴ page 251)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp on the Roadside
Assistance button
• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
ROADSIDE ASSISTANCE –
CALL FAILED appears in the multifunc-
tion display.