Motorola 2001 Portable Cell Phone User Manual

Page 60

warranty

IV. What We Will Do to Correct Warranty
Problems

At no charge to you, we have the option to repair or replace
the Products or software that do not conform to the
warranty, or to refund the Products’ purchase price. We may
use functionally equivalent reconditioned/refurbished/pre-
owned or new Products or parts. No software updates are
provided.

V. How to Get Warranty Service

Please call:

You will receive instructions on how to ship the Products to
Motorola. You must ship the Products to us with freight,
duties and insurance prepaid. Along with the Products you
must include: (a) a copy of your receipt, bill of sale or other
comparable proof of purchase; (b) a written description of
the problem; (c) the name of your service provider (if this
Product requires subscription service); (d) the name and
location of the installation facility (if applicable) and, most
importantly; (e) your address and telephone number. If
requested, you must also return all detachable parts such as
antennas, batteries and chargers. RETAIN YOUR ORIGINAL
PROOF OF PURCHASE.
We will ship repaired or replacement Products at our
expense for the freight and insurance, but at your expense
for any duties. If additional information is needed, please
contact us at the telephone number listed above.

USA

Cellular 1-800-331-6456

Paging 1-800-548-9954

Two-Way 1-800-353-2729

TTY (Text Telephone)

1-888-390-6456

Canada

All Products

1-800-461-4575

TTY (Text Telephone)

1-888-390-6456