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Calling for repairs – Motorola BT100 User Manual

Page 11

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Introduction 1-5

BT100 Installation and Operation Manual

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for

Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to

5:00 PM Central Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code and
then call 956-541-0600 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:

1

Pack the unit securely.

2

Enclose a note describing the exact problem.

3

Enclose a copy of the invoice that verifies the warranty status.

4

Ship the unit PREPAID to the following address:

BCS Nogales Repair Center

Attn: RSA #_________
6908 East Century Park Drive

Tucson, AZ 85706

US