Answer agent, Answer emergency – First Virtual Communications 1150E User Manual
Page 73
Call Center Supervisor Features
73
Answer Agent
When your phone rings and the Answer Agent indicator flashes:
To disconnect an agent call:
Answer Emergency
When your phone buzzes and the Answer Emergency indicator
flashes:
To disconnect from the emergency call:
1.
Press the
Answer Agent
Key. Your
position goes into Not Ready state and
you are connected to the agent.
1.
Press the
Goodbye
Key.
1.
Press the
Hold
Key if you intend to
return to the call in progress.
2.
Press the
Answer Emergency
Key.
Your position goes into Not Ready state
and the Answer Emergency indicator
lights continuously. You are connected
to the call.
1.
Press the
Goodbye
Key.