First Virtual Communications 1150E User Manual

Page 17

About the Nortel IP Phone 1150E

Feature key (reserved for future use)

Activity key (reserved for future use)

Use the

Goodbye

key to terminate an active

call.

Press the

Emergency

key to join the

supervisor into a call that you judge to be an
emergency situation.

Press the

Mute

key to listen to the receiving

party without transmitting. Press the

Mute

key again to return to two-way conversation.
The

Mute

key applies to headset

microphones.

Note 1: The Mute LED indicator, located
on the

Mute

key, flashes to indicate that

the microphone is muted.

Note 2: The

Supervisor

key acts as a

mute key for the Supervisor. It is active
when flashing.

Press the

Make Busy

key to log out of the

ACD queue and agent position.

Press the

Not Ready

key to exit the ACD

queue without logging out.

Press the

In-Calls

key to answer incoming

ACD calls.