Agent logout – First Virtual Communications 1150E User Manual

Page 63

Call Center Agent/Supervisor Features

Agent logout

To logout:

Press the

Make Busy

Key

and

disconnect the headset. The LED
indicator lights steadily.

Note 1: If you press the

Make Busy

Key

again, the LED indicator will turn off. At
this point your phone can accept non-
ACD calls, but you are logged out of the
queue.

Note 2: If you press the

Make Busy

Key

while on an ACD call, you will be logged
out automatically when the call is
finished.