First Virtual Communications 1150E User Manual
Page 21
About the Nortel IP Phone 1150E
21
Press the
Message/Inbox
key to access
your voice mailbox.
Note: This function is not available on all
phones; consult your system
administrator.
The following telephone controls are IP Phone 1150E Supervisor phones
only.
Press the
Ans Emerg
key to join the agent
in an emergency situation call.
Press the
Interflow
key to forward calls to a
predefined target queue when the call
backlog, or the waiting time in the queue
exceeds a set threshold.
Press the Ans Agent key to open the direct
line between the Supervisor and the agent.
The
Ans Agent
key corresponds to the
agent Supervisor key.
Press the
Call Agent
key to connect to an
agent position.
Press the
Obv Agent
key to monitor activity
on the agent phone.