FUJITSU ScanSnap Upgrade P2WW-1860-01EN Scanner - Manual (Page 54)

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About Support Service
If you have any inquiry about this product, please contact the nearest FUJITSU office listed in “FUJITSU
Offices list” included in this package.
Since it is practically impossible for Fujitsu staff to be aware of every detail of your daily scanning operation,
please understand that our staff may sometimes be unable to answer your question immediately. To help us
in our effort to provide you with the best support possible, we ask you to kindly prepare the following
information (as many as possible):
● The product name and version number of this product
● The version of Operating System (whether OS has been updated)
● The manufacturer, product name, and model number of your computer
● The manufacturer, product name, and model number of the scanner you use
● The scanner driver’s version
● Problem description
● The procedures to reproduce the problem, or what steps were taken to fix the issue. Whether any
application, driver or device was installed prior the problem occurs, etc.