MOTU Track16 - Desktop Studio FireWire/USB 2.0 Interface - Manual (Page 114)

A P P E N D I X B : T R O U B L E S H O O T I N G
114
Controlling monitoring latency
See chapter 8, “Reducing Monitoring Latency”
(page 51).
CUSTOMER SUPPORT
We are happy to provide customer support to our
registered users. If you haven’t already done so,
please take a moment to register online at
MOTU.com, or fill out and mail the included
registration card. Doing so entitles you to technical
support and notices about new products and
software updates.
REPLACING DISCS
If your installer disc becomes damaged, our
Customer Support Department will be glad to
replace it. You can request a replacement disc by
calling our business office at (617) 576-2760 and
asking for the customer service department. In the
meantime, you can download the latest drivers
from www.motu.com.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with the Track16 system,
you may contact our technical support department
in one of the following ways:
■
Tech support hotline: (617) 576-3066 (Monday
through Friday, 9 a.m. to 6 p.m. EST)
■
Online support: www.motu.com/support
Please provide the following information to help us
solve your problem as quickly as possible:
■ The serial number of the Track16 system. This is
printed on a label placed on the bottom of the
Track16 rack unit. You must be able to supply this
number to receive technical support.
■ A brief explanation of the problem, including the
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
■
The pages in the manual which refer to the parts
of the Track16 or AudioDesk with which you are
having trouble.
■
The version of your computer’s operating
system.
We’re not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
write to the Track16 Development Team, MOTU
Inc., 1280 Massachusetts Avenue, Cambridge, MA
02138 or send an email to:
[email protected].