John Deere STARFIRE RTK OMPFP11348 - Manual (Page 57)

John Deere Service Keeps You on The Job
DX,IBC,2 -19-02APR02-1/1
John Deere Is At Your Service
CUSTOMER SATISFACTION is important to John Deere.
Our dealers strive to provide you with prompt, efficient
parts and service:
–Maintenance and service parts to support your
equipment.
–Trained service technicians and the necessary diagnostic
and repair tools to service your equipment.
CUSTOMER SATISFACTION PROBLEM RESOLUTION
PROCESS
Your John Deere dealer is dedicated to supporting your
equipment and resolving any problem you may experience.
1. When contacting your dealer, be prepared with the
following information:
–Machine model and product identification number
–Date of purchase
–Nature of problem
TS201
—UN—23AUG88
2. Discuss problem with dealer service manager.
3. If unable to resolve, explain problem to dealership
manager and request assistance.
4. If you have a persistent problem your dealership is
unable to resolve, ask your dealer to contact John Deere
for assistance. Or contact the Ag Customer Assistance
Center at 1-866-99DEERE (866-993-3373) or e-mail us at
www.deere.com/en_US/ag/contactus/.
IBC-1 121511
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