Inter-Tel INT4000 - Manual (Page 74)

62 INT4000 Cordless Telephone User Guide
To turn off DND:
Dial ,
then press .
To turn on Call Forward:
a. Enter one of the following Call Forward feature codes:
All Calls .........................
If No Answer ..................
If Busy ...........................
If No Answer or Busy .....
b. Enter an extension number or enter an outside line access code followed by a
telephone number.
c. Press to hang up.
To turn off Call Forward:
Dial ,
then press .
A
GENT
H
ELP
R
EQUEST
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a phone, the phone’s microphone is automatically
muted so that the supervisor cannot be heard unless he or she presses the MUTE but-
ton. If the Agent Help Extension is a single-line phone, however, the supervisor can
be heard as soon as the conference is established. In either case, the supervisor can
hear all other parties on the call.
To use the Agent Help feature while on a call:
1. Press and . If you hear repeating tones, the Agent Help fea-
ture is not available at your phone, you already have four parties in your call, not
enough system circuits are currently available, or the Agent Help Extension is in
Do-Not-Disturb.
2. Dial the Agent Help Extension number, if required. (Your phone may be pro-
grammed to dial the number automatically.)
If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is
enabled. The supervisor can monitor or join your call.
If the Agent Help Extension rejects the call, you hear a confirmation tone. The dis-
play shows AGENT HELP REJECTED.
3 7 1 TALK
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3 5 6
3 5 7
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TALK
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