Intermec 6400 - Manual (Page 147)

SECTION 4 Maintenance and Troubleshooting
6400 Hand-Held Computer User’s Guide 4-11
Repair Service
If you send your computer in for service, be sure to carefully
pack the unit and include a description of the problem and
the measures you tried to correct it.
Include any printout (if applicable) and/or write down dis-
played error messages to illustrate the problem. Also give
complete details of events and circumstances leading up to
the failure. Include your name, address, and phone number.
If possible pack all products in their original boxes. If the
original containers are not available, carefully pack each
piece and provide plenty of packing material. This helps
prevent additional damage to your product while in transit.