Hughes Satellite IP Modem R-BGAN User Manual

Page 59

Number and Description

Cause

Solution

Network connection

failure - GPRS stack could
not detach from MUX
interface. Power down and
try again.

Internal software error.

Power down the Satellite IP Modem

and try again. If the problem continues,
contact your Service Provider.

SIM card error - IMSI field

is longer than 8 bytes and is
invalid. Please contact your
Service Provider.

SIM card may have been
programmed incorrectly.

SIM card was incorrectly programmed.

The SIM card must be replaced by
another from your Service Provider.

GPRS software internal

failure - GPRS stack
message subscription
failure. Please contact your
Service Provider.

Internal software error.

Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.

Terminal Equipment has

been disconnected from
the User Terminal. Please
establish the connection

The connection between

Terminal Equipment and User
Terminal has been removed,
or

The interface cable between

Terminal Equipment and User
Terminal is not plugged in
properly.

Remove and reinsert the interface

cable from both the PC and the
Modem. When done reboot the UT.

Network access blocked

– GPS fix is too old. Power
down and try again. UT will
attempt to reacquire
connection after receiving
a new GPS fix.

The GPS fix is invalid or UT is
unable to obtain the valid
GPS fix.

Verify that the Modem has an open
view of the sky to get a GPS fix.

If the problem continues, contact your
Service Provider.

Network service is not

available – Invalid position

for selected LAI. Please
power down and contact
your Service Provider.

Network connection failure
due to invalid position

If the problem continues, contact your
Service Provider.

Network access blocked

- Stored GPS data may not
reflect true location. Please
obtain a new GPS location.

Connection failure due to
invalid GPS information

Verify that the Modem has an open
view of the sky to get a current GPS fix.
If the problem continues, contact your
Service Provider.

User Info encoded in SIM

is not supported at your
reported location.

The User Info encoded in the
SIM card is not allowed for
wireless service in the current
area.

Contact your Service Provider.

Network connection

failure - Please update
System Information versions
with SysInfo Upgrader and
GPS fix, then reboot the UT.

Or contact your service
provider.

The System Information file(s)
and the GPS position are
unknown.

Upgrade the System Information file by
using the System Information Upgrader
tool. Also please verify that the Modem
has an open view of the sky to get a
GPS fix. When done reboot the UT.

If the problem continues after

R-BGAN Satellite IP Modem User Manual