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Flowchart 2.20-no network/modem connection, Flowchart 2.20—no network/modem, Connection –31 – HP zx5000 User Manual

Page 65: Flowchart 2.20—no network/modem connection, Flowchart 2.20—no, Network/modem, Connection, Ny y y y

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Troubleshooting

Maintenance and Service Guide

2–31

Flowchart 2.20—No Network/Modem
Connection

Y

Disconnect all

power from

the notebook

and open.

No network

or modem

connection.

N

Done

Digital

line?

Network

or modem jack

active?

Replace jack

or have jack

activated.

Connect to

nondigital line.

NIC/modem

configured

in OS?

Reload

drivers and

reconfigure.

Reseat NIC/modem

(if applicable).

Replace

NIC/modem

(if applicable).

Replace

system

board.

OK?

OK?

Done

N

N

N

N

Y

Y

Y

Y

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