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The memory card has been inserted upside down, The memory card is not inserted properly, Insert only one memory card at a time – HP PhotoSmart A620 Series User Manual

Page 74: There was a problem with the memory card, Communication with the printer has been lost

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The memory card has been inserted upside down

Solution: The memory card has been inserted upside down. Remove the memory
card and reinsert it with the gold contacts facing down.

The memory card is not inserted properly

Solution: The printer can detect the memory card but cannot read it. Push the
memory card gently into the memory card slot until it stops.

Insert only one memory card at a time

Solution: The printer has two or more different types of memory cards inserted
simultaneously. Alternatively, a memory card may be inserted while a digital camera
is connected to the camera port. Remove memory cards or disconnect the camera
until only one card is in the printer or only the camera is connected.

There was a problem with the memory card

Solution: There was a problem with the memory card. Try to copy your pictures
directly to a computer and then reformat the card using the camera.

Communication with the printer has been lost

Solution: Check that your printer is on and that the cover is closed, and then try
the following:
1. Make sure the printer cable is firmly connected to both the printer and computer.
2. Check the printer for a paper jam.
3. Try turning the printer off and then on again.
4. Make sure the printer cable you are using is designed for two-way (also known

as bi-directional) communication (IEEE-1284 compliant).

Device messages

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