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Error messages – HP Photosmart 7700 User Manual

Page 54

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hp photosmart 7700 series

chapter 6

50

error messages

Before contacting HP support, read this section for troubleshooting tips or go to

the online support services at www.hp.com/support.

Message

Problem

Solution

P

APER

JAM

. C

LEAR

JAM

THEN

PRESS

OK.

The paper jammed while

printing.

1 Turn off the printer, then

unplug it from the power

source.

2 Remove the rear access door

and remove the jammed

paper.

For more information, see the

troubleshooting section in the

HP Photosmart Printer Help for

instructions on clearing a paper

jam.

U

NSUPPORTED

MEDIA

SIZE

. J

OB

WAS

CANCELLED

. P

RESS

OK.

Your printer does not support

the provided paper size.

Press the OK button, then load

a supported paper size. For

more information about

supported sizes, see

specifications on page 53.

P

APER

SIZE

MISMATCH

.

The paper size changed in the

middle of the print process.

Load the correct paper size in

the photo tray and press the

OK button. For paper-loading

instructions, see load paper in

the photo tray on page 9.

A

UTOMATIC

PAPER

SENSOR

FAILED

.

The automatic paper sensor is

obstructed or damaged.

Press the OK button and try

printing again. If this does not

work, go to www.hp.com/

support or contact HP support.

O

NE

OR

MORE

CARTRIDGES

HAVE

FAILED

. R

EMOVE

ALL

CARTRIDGES

,

THEN

REINSERT

EACH

CARTRIDGE

BY

ITSELF

AND

CLOSE

THE

COVER

TO

SEE

IF

IT

HAS

FAILED

.

One or both of the print

cartridges is old or damaged.

Test both print cartridges to see

if one or both of the print

cartridges failed. For testing

instructions, see the HP

Photosmart Printer Help. For

information about replacing

print cartridges, see install or

replace print cartridges on

page 11.