HP B6960-96035 - Manual (Page 205)

6 Service management
In this chapter
Service Management, reporting, and monitoring help administrators manage their
backup environments more effectively. This chapter describes the concepts behind
the service management features and benefits available in both a standalone Data
Protector installation and through its integration with HP service management products.
It is organized as follows:
“ Overview ” on page 205
“ Native Data Protector functionality ” on page 207
“ Service management integrations ” on page 215
Overview
Enterprise information technology (IT) departments are increasingly using service
management tools, techniques, and methods to set service level expectations, measure
service delivery against those expectations, and to justify future service expansion.
Because IT groups must manage the risk of data loss, data backup and recovery are
critical elements in IT service delivery and management. Threats ranging from user
error to viruses or other unauthorized data access and modification, or the occasional
failure of the storage device itself put data at risk constantly. Business-critical data
loss can cost the enterprise thousands, even millions of dollars per hour of downtime.
Users, however, may perceive data backup as something that can slow down or
deny access to services while the backup is being conducted. But without this key
activity, the continued availability and timeliness of services can be compromised
and placed at significant risk.
While all data is at risk, not all data justifies equal recovery ability. IT departments
must protect the business-critical data to a higher level of protection than the less
valuable data - and do so cost effectively.
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