Diagnostic steps, Start diagnosis flowchart – HP SAS DL360 User Manual
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HP ProLiant DL360 Generation 4p Server (SAS Model) User Guide
• If a fixed cable tray is available for the server, be sure the cords and cables
connected to the server are correctly routed through the tray.
• Be sure each device is properly seated.
• If a device has latches, be sure they are completely closed and locked.
• Check any interlock or interconnect LEDs that may indicate a component is
not connected properly.
• If problems continue to occur, remove and reinstall each device, checking the
connectors and sockets for bent pins or other damage.
Diagnostic steps
To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start diagnosis flowchart (on page
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page
)." The General diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.
The available flowcharts include:
• Start diagnosis flowchart (on page
• General diagnosis flowchart (on page
• Power-on problems flowchart (on page
• POST problems flowchart (on page
• OS boot problems flowchart (on page
• Server fault indications flowchart (on page
The number contained in parentheses in the flowchart boxes corresponds to a
table with references to other detailed documents or troubleshooting instructions.
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.