beautypg.com

HP COMPAQ DX2718 MT User Manual

Page 101

background image

Service Reference Guide

483941-001

D–21

Troubleshooting Without Diagnostics

Internet takes too long to
download Web sites.

Modem is not set up
properly.

Verify that the correct modem speed
and COM port are selected.
For Windows XP

1. Select Start > Control

Panel.

2. Double-click System.
3. Click the Hardware tab.

4. In the Device Manager area,

click the Device Manager
button.

5. Double-click Ports (COM &

LPT).

6. Right-click the COM port your

modem uses, then click
Properties.

7. Under Device status, verify

that the modem is working
properly.

8. Under Device usage, verify

the modem is enabled.

9. If there are further problems,

click the Troubleshoot button
and follow the on-screen
instructions.

Solving Internet Access Problems (Continued)

Problem

Cause

Solution

This manual is related to the following products: