Humminbird 1197C SI - Manual (Page 183)

We reserve the right to deem any product unserviceable when replacement parts are no longer available
or impossible to obtain. This Service Policy is valid in the United States only. This applies only to
Humminbird® products returned to our factory in Eufaula, Alabama. This Service Policy is subject to change
without notice.
Returning Your Unit for Service
Before sending your unit in for repair, please contact the factory, either by phone or by email, to obtain a
Repair Authorization Number for your unit. Please have your product model name and serial number
available before calling the factory. If you contact the factory by e-mail, please include your product model
name and serial number in the e-mail, and use Request for Repair Authorization Number for your e-mail
subject header. You should include your Repair Authorization Number in all subsequent communications
about your unit.
For IN-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from the Humminbird® Customer Resource Center.
• Tag product with your name, street address, phone number and your assigned Repair
Authorization Number.
• Include a brief written description of the problem.
• Include a copy of your receipt (to show proof and date of purchase).
• Return product freight prepaid to Humminbird®, using an insured carrier with delivery
confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from the Humminbird® Customer Resource Center.
• Include payment in the form of credit card number and expiration date, money order or personal
check. Please do not send cash.
• Tag product with your name, street address, phone number and your assigned Repair
Authorization Number.
• Include a brief written description of the problem.
• Return product freight prepaid to Humminbird®, using an insured carrier with delivery
confirmation.
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