Pioneer BDR-X13UBK External USB 3.2 Gen 1 Blu-Ray Drive with M-DISC Support - Manual (Page 30)

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BDR-X13UBK En
Problems and Solutions
If a message such as "Failed to create overlay" is displayed, this indicates
insufficient video card performance as above, so set the resolution and number of
colors as described above.
Furthermore, if your PC has a TV output function, an error message starting with
"Macrovision . . ." may be displayed. In these cases, turn off the TV output function.
• If images are displayed but no audio is output, the video may be being output in
an audio format not supported by your playback software. Check the audio format
recorded with the BD/DVD-Video title, and switch to a supported audio format (surround
sound, etc.).
• Media and files such as videos from BD/DVD-Video and digital broadcasting include
content protection, and have restrictions on copying and playback. Check that there
are no restrictions on the content to be played and on the playback environment.