Pioneer BDR-X13UBK External USB 3.2 Gen 1 Blu-Ray Drive with M-DISC Support - Manual (Page 28)

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BDR-X13UBK En
Unexpected errors in operation are often thought to be malfunctions. If you think there
is a malfunction, check the items below according to the symptoms.
If the abnormality is not resolved even after taking the following measures, please
contact your dealer or Pioneer.
Additionally, please consult with the application software manufacturer regarding any
problems occurring in the application software.
The device does not operate
• Are the cables connected correctly?
→ The drive power is turned on and off in conjunction with the power supply of
the connected PC. Accordingly, connecting the device to an AC adapter and
connecting to a USB port on a PC with the power turned on will turn the power
supply on. Check that the USB cable and AC adapter are connected correctly.
The computer or application does not correctly recognize the device
• Is the USB cable or AC adapter connected correctly?
→ Make sure the cable is connected correctly. If you are using a USB hub, the
power supply may be insufficient. Connect the USB cable directly to your
computer.
• Is the OS compatible with the device?
→ Use an OS that supports this device. (Windows ® 11, Windows 10, Windows 8.1,
OS X El Capitan ® 10.11, macOS Sierra ® 10.12, macOS High Sierra ® 10.13,
macOS Mojave ® 10.14, macOS Catalina ® 10.15, macOS Big Sur ® 11, macOS
Monterey ® 12)
The disc is not recognized
• Is the disc set correctly in place?
→ Check that the disc is set correctly in place.
Data cannot be recorded/Error occurs during recording
• Is there sufficient space for recording?
• Check that the required application software is installed in the usage environment.
• Check that the operating environment being used meets the specifications for the
application software being used.
• Recording on the disc at the selected speed is not possible.
→ Check that the disc supports the different recording speeds.
→ The speed may drop depending on the condition of the disc.
• Are you using a disc that has been finalized (no more recording is possible)?
• Is the disc correctly inserted with the label side facing up and the recording side
facing down?
• Is the disc dirty or scratched?
Problems and Solutions