Dell C2723H 27" Video Conferencing Monitor - Manual (Page 99)

Troubleshooting
│
99
Product Specific Problems
Image retention
from a static
image left on the
monitor for a long
period of time Faint shadow
from the static
image displayed
appears on the
screen • Set the screen to turn off after a few
minutes of screen idle time. These can
be adjusted in Windows Power
Options or Mac Energy Saver setting.
• Alternatively, use a dynamically
changing screensaver.
Webcam/Mic
does not work • USB cable not
plug in or not
select the
correct USB
source
• Not set the
monitor
webcam/mic
as the default
device
• Plug in the USB Cable (Type-A to
Type-B).
• Select the monitor Webcam/Mic as
the default in the PC side.
Common
Symptoms
What You
Experience
Possible Solutions
Screen image is too
small Image is centered on
screen, but does not
fill entire viewing
area • Check the Aspect Ratio setting in
the Display menu OSD.
• Reset the monitor to factory settings.
Cannot adjust the
monitor with the
joystick control on
the rear of the
monitor OSD does not
appear on the screen • Turn Off the monitor, unplug the
power cord, plug it back, and then
turn On the monitor.
• Check whether the OSD menu is
locked. If yes, toggle and hold the
joystick to any direction for 4 seconds
to unlock (for more information, see
Lock ).