Dell C2723H 27" Video Conferencing Monitor - Manual (Page 96)

96
│
Troubleshooting
Common Problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off No picture • Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
• Verify that the power outlet is
functioning properly using any other
electrical equipment.
• Ensure that the Power Button is
pressed fully.
• Ensure that the correct input source is
selected in the Input Source menu.
No Video/Power
LED on No picture or no
brightness • Increase brightness & contrast
controls via OSD.
• Perform monitor self-test feature
check.
• Check for bent or broken pins in the
video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is
selected in the Input Source menu.
Poor Focus Picture is fuzzy,
blurry, or ghosting • Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the
correct aspect ratio.
Shaky/Jittery
Video Wavy picture or
fine movement • Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in
another room.