Dell C2723H 27" Video Conferencing Monitor - Manual (Page 105)

Troubleshooting
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105
Front buttons do
not work No response on the
UC application when
pressing the buttons
located on the front
bezel • Ensure that the USB upstream cable
is connected from the PC to the
monitor.
• For some UC platforms /
applications, the Mute function works
by pressing the Mute button, but the
Mute Icon on the UC platform is not
sync (Icon shows unmute). For more
information, see
Unified
Communications (UC) Platform
Compatibility List
.
Webcam image
looks over-exposed Webcam image
shows over-exposed
background • Adjust the environment lighting
condition. Ensure the monitor is setup
at a well lighted environment,
preferably under ceiling lights. The
user should avoid a dim / dark
background. The user should avoid
directly facing a window with bright
sunlight.
Webcam image
looks grainy / dark Webcam image
appears grainy / dark Adjust the environment lighting
condition. Ensure the monitor is setup at
a well lighted environment, preferably
under ceiling lights. The user should
avoid a dim environment.
Webcam image
looks blurry Webcam image
appears blurry / not
clear • Peel off the transparent protective
film which originally sticked on the
front of the webcam.
• If the protective film is already peeled
off, use a clean and slightly damp
cloth to wipe the surface of the front
webcam.
• Adjust the distance between the user
and the camera. The user should
avoid sitting too far away from the
camera. The most optimum distance
between the user and the camera is
70 cm.