Dell C2723H 27" Video Conferencing Monitor - Manual (Page 102)

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Troubleshooting
No sound can be
heard from
recorded video No sound can be
heard from recorded
video with Intel Gen
11th CPU (Tiger
Lake) platform • Disable Intel Smart Sound
Technology for USB Audio driver in
the Device Manager and re-boot the
PC
• Alternatively, download the latest
Audio Driver version for your
computer or notebook
When pressing
either Volume
down / Volume up,
OSD volume bar
response is
lagging/delayed When pressing either
Volume down /
Volume up, OSD
volume bar response
is lagging/delayed
with monitor
connected to Intel
Gen 11th CPU (Tiger
Lake) platform • Disable Intel Smart Sound
Technology for USB Audio driver in
the Device Manager and re-boot the
PC
• Alternatively, download the latest
Audio Driver version for your
computer or notebook
No sound coming
from the speakers No sound coming
from the speakers
when play audio/
video on your system • Ensure that you have set the default
playback device as Echo Cancelling
Speakerphone (C2423H/C2723H) or
DELL C2423H/C2723H on your
system.
• Turn Off the monitor, unplug the
monitor power cord, replug it, and
then turn On the monitor.
• Reset the monitor to Factory
Settings.