Dell C2723H 27" Video Conferencing Monitor - Manual (Page 108)

108
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Troubleshooting
Universal Serial Bus (USB) Specific Problems
Common
Symptoms
What You
Experience
Possible Solutions
USB interface is
not working USB peripherals
are not working • Check that your monitor is turned On.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Switch Off and then turn On the
monitor again.
• Reboot the computer.
• Some USB devices like external
portable HDD require higher electric
current; connect the device directly to
the computer system.
SuperSpeed USB 5
Gbps (USB 3.2
Gen1) interface is
slow SuperSpeed USB 5
Gbps (USB 3.2
Gen1) peripherals
working slowly or
not working at all • Check that your computer is
SuperSpeed USB 5 Gbps (USB 3.2
Gen1)-capable.
• Some computers have USB 3.2, USB
2.0 and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.2 device is
plugged in Wireless USB
peripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases • Increase the distance between the
USB 3.2 peripherals and the wireless
USB receiver.
• Position your wireless USB receiver as
close as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position
the wireless USB receiver as far away
as possible from the USB 3.2 port.