HP ScanJet Pro 2000 s1 - Manual (Page 7)

Order parts and accessories ................................................................................................................................ 44
4 Solve problems ........................................................................................................................................... 45
Basic troubleshooting tips .................................................................................................................................. 46
Test the scanner ................................................................................................................................ 46
Interpret control panel lights and patterns ........................................................................................................ 48
Scanner installation problems ............................................................................................................................ 49
Check the cables ................................................................................................................................ 49
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) ....................................... 49
Power issues ........................................................................................................................................................ 51
Check that the scanner has power .................................................................................................... 51
Scanner will not turn on .................................................................................................................... 51
The scanner has paused or shut down ............................................................................................. 51
Scanner keeps turning off ................................................................................................................. 52
Paper jams ........................................................................................................................................................... 53
Clear jams from the document feeder .............................................................................................. 53
An item loaded in the scanner jams repeatedly ............................................................................... 53
Paper feed issues ................................................................................................................................................ 54
Paper jamming, skewing, misfeeds, or multiple-page feeds .......................................................... 54
Paper does not feed from the scanner ............................................................................................. 54
Image quality problems ...................................................................................................................................... 55
Vertical white or colored stripes appear on the printed page ......................................................... 55
Scanned images are not straight ...................................................................................................... 55
The scanned images have streaks or scratches ............................................................................... 55
Scanned image is fuzzy ..................................................................................................................... 55
The scan is completely black or completely white ........................................................................... 56
The bottom of the scanned image is cut off ..................................................................................... 56
The image cannot be enlarged ......................................................................................................... 56
Scanner operation problems ............................................................................................................................... 57
Connection issues ............................................................................................................................. 57
Check the USB connection .............................................................................................. 57
Buttons are not working properly .................................................................................................... 57
Scanning performance issues ........................................................................................................... 58
Scanner does not scan immediately .............................................................................. 58
Scanner is scanning items very slowly ........................................................................... 58
Scanner scans only one side of a two-sided page ......................................................... 58
Scanned pages are missing at the scan destination ...................................................... 58
Scanned pages are out of order at the scan destination ............................................... 58
Scan files are too large ................................................................................................... 58
Issues with text recognition (OCR) (Windows) .................................................................................. 59
Additional troubleshooting ................................................................................................................................. 60
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