HP ScanJet Enterprise Flow 5000 s4 - Manual (Page 7)

4 Solve problems ........................................................................................................................................... 45
Basic troubleshooting tips .................................................................................................................................. 46
Test the scanner ................................................................................................................................ 47
Control-panel messages ..................................................................................................................................... 47
Scanner installation problems ............................................................................................................................ 48
Check the cables ................................................................................................................................ 48
Uninstall and then reinstall the HP ScanJet drivers and software .................................................. 48
Power issues ........................................................................................................................................................ 50
Check that the scanner has power .................................................................................................... 50
Scanner will not turn on .................................................................................................................... 50
The scanner has paused or shut down ............................................................................................. 50
Scanner keeps turning off ................................................................................................................. 51
Paper jams ........................................................................................................................................................... 52
Clear jams from the document feeder .............................................................................................. 52
An item loaded in the scanner jams repeatedly ............................................................................... 52
Paper feed issues ................................................................................................................................................ 53
Paper jamming, skewing, misfeeds, or multiple-page feeds .......................................................... 53
Paper does not feed from the scanner ............................................................................................. 53
Image quality problems ...................................................................................................................................... 54
Vertical white or colored stripes appear on the printed page ......................................................... 54
Scanned images are not straight ...................................................................................................... 54
The scanned images have streaks or scratches ............................................................................... 54
Scanned image is fuzzy ..................................................................................................................... 54
The scan is completely black or completely white ........................................................................... 54
The bottom of the scanned image is cut off ..................................................................................... 54
The image cannot be enlarged ......................................................................................................... 54
Scanner operation problems ............................................................................................................................... 55
Connection issues ............................................................................................................................. 55
Check the USB connection .............................................................................................. 55
Buttons are not working properly .................................................................................................... 55
LCD issues .......................................................................................................................................... 56
The LCD is having display issues .................................................................................... 56
The scanner buttons are not working as expected ........................................................ 56
Scanning performance issues ........................................................................................................... 56
Scanner does not scan immediately .............................................................................. 56
Scanner is scanning items very slowly ........................................................................... 56
Scanner scans only one side of a two-sided page ......................................................... 56
Scanned pages are missing at the scan destination ...................................................... 56
Scanned pages are out of order at the scan destination ............................................... 57
Scan files are too large ................................................................................................... 57
Issues with text recognition (OCR) .................................................................................................... 57
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