HP ScanJet Enterprise Flow 5000 s4 - Manual (Page 59)

c. If power is available to the power outlet or surge protector but the Power LED is still not on,
unplug the power cable from the power source, wait 30 seconds, and then plug it back in.
d. If the issue is not fixed, the power supply might be defective. Go to www.hp.com/go/sj5000s4 or
www.hp.com/go/sj7000s3 for assistance.
3. Restart your computer.
4. On the computer, open Control Panel and use the Add/Remove tool (in Vista, Windows 7, and Windows
8, the Programs and Features tool) to uninstall the following applications:
● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3
● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ISIS Driver
● HP ScanJetPlugin
● HP Smart Document Scan Software
5. Reinstall the applications by doing one of the following.
● Reconnect the USB cable and power supply to the scanner, and then press the Power button to
turn on the scanner. Reinstall the HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 software and
drivers.
● Reinstall the applications using the HP scanning software CD that came with your scanner.
Scanner keeps turning off
By default, the scanner will enter Sleep Mode prior to 15 minutes of inactivity, and will turn off automatically
after two hours of inactivity to conserve power.
To change the defaults, complete these steps:
1. Launch the HP Scanner Tools Utility.
2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings.
● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes
or 59 minutes from the Sleep: Put the scanner to sleep after: drop-down list.
● To specify the period of inactivity after which the scanner automatically turns off, select the
appropriate value (1 hour, 2 hours, 4 hours, or 8 hours) from the Auto-Off: Turn off the scanner
after: drop-down list.
ENWW Power issues 51